Our pricing is transparent with no hidden fees or charges—just a simple flat rate to take out the guesswork.
An MSP’s pricing for managing IT and cybersecurity services could be based on several factors, so it’s important to get a clear understanding from an MSP on what ‘is’ and what is ‘not’ included before you sign an agreement. However, here are some common things that are involved with pricing out managed IT services:
These are typically the basis for MSP pricing. Think of a Computer User as someone with an email address that is accessing company information. And a Device would typically be a computer or a laptop. Mobile Devices are not counted as a “Device” when pricing out services with Xperts Unlimited.
These could impact the pricing, but what’s more important at Xperts Unlimited is what type of complexity do the offices add to managing their environment. For example, having an on-premises server at one location that all the other offices need to remote into may increase the cost of services compared to an organization that is fully in the cloud (since there is typically more time and resources involved in managing the on-premises environment).
On-premises servers, and possibly cloud servers, may incur additional costs to manage, secure and maintain. Organizations that are fully in the cloud should not typically be charged additionally.
Most MSPs typically charge additional costs for projects (on top of services), but Xperts Unlimited includes project work as part of our services. Our philosophy is “if you wouldn’t pay your internal IT team more to do it, then you shouldn’t pay your MSP more to do it”. Should something require specialized expertise that we don’t have in-house, then we may charge additional, but not without prior discussion and approval from you.
Regardless of which MSP you partner with, it’s important to ask the right questions, so make sure to gain clarity about what is and what is not included with the price you’re paying.
| XPU Core | XPU Advanced | XPU Elite | |
|---|---|---|---|
| Business Need | Small organizations without an IT department that need ESSENTIAL security + proactive monitoring, support & management | Growing organizations, with or without an IT department, that need ADVANCED security + proactive monitoring, support & management | Organizations, with or without an IT department, that need ELITE security (due to industry or compliance requirements) + proactive monitoring, support & management |
| Pricing | $129/User/Month | $189/User/Month | $259/User/Month |
| Managed Cybersecurity | |||
| MFA | Included | Included | Included |
| Advanced Email Filtering | Included | Included | Included |
| Security Awareness Training | Included | Included | Included |
| EDR / Next-Generation Antivirus | Included | Included | Included |
| DNS Filtering | Included | Included | Included |
| Security Operations Center (SOC) / Managed Detection & Response (MDR) | - | Included | Included |
| SASE | - | Included | Included |
| Cloud Defense | - | Included | Included |
| Security Incident Event Management (SIEM) | - | - | Included |
| Data Encryption | - | - | Included |
| Data Loss Prevention (DLP) | - | - | Included |
| Compliance Management Platform | - | - | Included |
| Managed IT Management & Support for: |
|||
| Microsoft 365 and/or Google Workspace** | Included* | Included* | Included* |
| Network: firewall, access points, switches*** | Included* | Included* | Included* |
| Devices | Included | Included | Included |
| Printers | Included | Included | Included |
| Servers (on-premise or cloud) | Included | Included | Included |
| Cloud Backup | Included | Included | Included |
| Backup Licensing (per mailbox) | $5/Month | $5/Month | $5/Month |
| User Helpdesk Support* | |||
| Helpdesk Support + Dedicated Engineer | Included | Included | Included |
| Computer Setup | Included | Included | Included |
| Onsite Support | Included | Included | Included |
| ** Microsoft 365 and Google Workspace is $99 to $349 per month depending on # of users | |||
| *** Network management & support is $99 to $349 per month per physical office location | |||
When evaluating your IT strategy, one of the most important decisions is whether to hire in-house IT staff or partner with a Managed Service Provider (MSP). While both options can support your business, they differ significantly in cost, expertise, responsiveness, and long-term value, especially for small and mid-sized businesses.
Hiring an internal IT team is often far more expensive than businesses expect.
To properly support a growing business, you will likely need the following skilled technical professionals to properly manage and secure your business IT and quickly respond to any employee issues:
Total annual cost: $300,000 – $500,000+ (before benefits, taxes, and training)
Additional costs include:
Managed IT services are typically offered at a predictable monthly cost, often based on users or devices.
For a 25-person company this looks like:
This is often 50–80% less than building a full in-house IT team, while providing significantly broader expertise.
Even a highly skilled IT employee cannot specialize in everything. Modern IT environments require expertise in:
Hiring for all these skill sets would require multiple full-time employees, which is cost-prohibitive for most small and mid-sized businesses.
With an MSP, you gain access to a full team of IT professionals, including:
This means your business benefits from enterprise-level expertise across all areas of IT, without having to hire each role individually.
MSPs are designed to resolve issues faster and prevent downtime, not just react to problems.
Technology evolves rapidly, and keeping up requires continuous education.
MSPs bring current, real-world expertise that’s difficult to maintain internally.
Cyber threats are one of the biggest risks facing businesses today.
Do I want one person managing IT, or an entire team dedicated to keeping my business secure, efficient, and running smoothly?
