Meet your new IT team - Team Xperts Unlimited!

Our Commander-in-Chief, Brian Galli, built Xperts Unlimited with the goal of bringing a better IT experience to businesses in LA & OC. Over the last 20 years, he’s assembled a dynamic team of experts that not only know their stuff, but are passionate about keeping up with the latest and greatest technology solutions and certifications to continually best-support our clients. And while we hope you’ll not have to call on them too often, they’re pretty fun to work with when you do!

Meet The Xperts

Edward Rodriguez

Mac Daddy & Director of Operations

Nikki Snipper

Chief of Staff

Natalie Smith

Director of Strategic Partnerships

Karen Conquer

Help Desk Manager

Eric Varela

Sr. Network Engineer

Rome Montague

Resident Cyber Defender

Dennis Tolentino

Technical Services Engineer

Nolan Machock

Support Technician

Bruno Rocha

Awesomeness Evangelist

John Kim

Systems Engineer

“Practice makes permanent, perfect practice makes perfect”

– Bryan Hawkins

Brian Galli

CEO

Days at Xperts: 7518

Title: Commander in Chief

Expertise: Infrastructure: growing companies from 3 employees to 300

Number of Computers at Home: 4

Hometown: Born and raised in LA

Hobbies: Kenpo Karate, my kids and laughing with friends

Fuel: Monster (White, now upgraded to Green) and Quest Birthday Cake bars, yummy

Recharging Zone: Orange Theory, or the beach

First Job: cleaning up metal scraps at a millwork company, I was 12

Education & Training: School of hard knocks

Favorite thing about XPU: Our team, and helping clients increase productivity

App(s) I can’t live without: Lyft, Ring, Duo, Tesla and Dexcom

Tech Tip: Ctrl + Enter to send an email. Also read your bounce back emails they usually say why the message wasn’t delivered.

"No, this sucker's electrical, but I need a nuclear reaction to generate the 1.21 gigawatts of electricity."

– Dr. Emmett L. Brown

Edward Rodriguez

Mac Daddy & Director of Operations

Days at Xperts: 5254

Title: MAC Daddy

Expertise: I quickly know the problem of a computer with the sound error codes.

Number of Computers at Home: 1 laptop + many smart devices

Hometown: Viva Las Vegas

Hobbies: RC Flying / RC Racing / 3D Stunt Kites / Fishing / MTB (mountain bike trails, riding) / Hiking / Road trips / Hockey GO KINGS GO / Hollywood Bowl

Fuel: Subway

Recharging Zone: Time with my son and any charging station to add kilowatt hours to my electric car. 

First Job: Pool Guy

Education & Training: VoTech Academy

Favorite thing about XPU: Using new technology

iOS App(s) I can’t live without: Amazon Fresh, Pandora, Hue Philips, Sonos, Nest, Kevo, WeMo, Amazon’s Alexa, Transit, Weather apps, Pro HDR, Plug Share, iRemote.

Tech Tip: backup your smart phone / backup your computer! Do it right now, I’ll wait for you.

"Wit beyond measure is man's greatest treasure."

– Rowena Ravenclaw

Nikki Snipper

Chief of Staff

Days at Xperts: 2869

Title: Chief of Staff

Expertise: Harry Potter. But also admin things, I guess.

Number of Computers at Home: 1

Hometown: Las Vegas

Hobbies: Reading, Movies, TV, Eating Noodles

Fuel: Soup, Sushi, Hot Cheetos

Recharging Zone: Couch or Bed

First Job: Babysitting

Education & Training: BA in Theatre and Psychology from Loyola Marymount University. (ALMOST) Valedictorian. Not Bitter.

Favorite thing about XPU: The Team

App(s) I can’t live without: Candy Crush

Tech Tip: Use incognito windows on chrome when you are searching for your future travel! If you tip off those websites that you are looking to travel to a certain place around a certain time they will hike up their prices.

"Opportunities multiply as they are seized"

– Sun Tzu

Natalie Smith

Director of Strategic Partnerships

Days at Xperts: 265

Title: Director of Strategic Partnerships AKA Future-Happy-Client Creator

Expertise: Helping our client partners confidently hand off their IT to us so they can focus on their business!

Number of Computers at Home: 1

Hometown: Naples, FL

Hobbies: Surfing, salsa dancing, cooking, reading, trail running

Fuel: Black coffee, Thai food, pistachios

Recharging Zone: Ocean, mountains, home sweet home

First Job: Ben & Jerry’s Ice Cream Scooper

Education & Training: Bachelor’s in Multinational Business from Florida State University, Master’s in International Business from University of Florida

Favorite thing about XPU: Our team and helping local businesses

iOS App(s) I can’t live without: Surfline, Spotify, Scrabble

Tech Tip: Hire Xperts Unlimited to handle your IT!

“Be yourself; everyone else is already taken”

– Oscar Wilde

Karen Conquer

Help Desk Manager, Director of Chaos

Days at Xperts: 305

Title: Director of Chaos

Expertise: Managing Chaos

Number of Computers at Home: 3

Hometown: LA baby! Born and raised.

Hobbies: I don’t remember what those were now that I have 3 young kids but for now it is, dining out with friends and leisurely hikes.

Fuel: Coffee and anything with peanut butter

Recharging Zone: Caballero Hiking Trail

First Job: Babysitting

Education & Training: CSUN – Bachelor of Science in Business Administration with concentrations in Management Information Systems and Management Science.

Favorite thing about XPU: The team and the breakfast staff meeting.

iOS App(s) I can’t live without: Uber Eats, Instacart, weather apps, Spotify and Fusion (ticketing app to help manage the chaos)

Tech Tip: alt + tab – allows you to window hop.

“Close out your tickets.”

– Self Proclaimed

Eric Varela

Sr. Network Engineer, Creator of Chaos

Days at Xperts: 1064

Title: Creator of Chaos

Expertise:  I do it all.

Number of Computers at Home: 6

Hometown: Los Angeles

Hobbies: Travel and eating

Fuel: Tequilla and Red Bull

Recharging Zone: Florida

First Job: Baskin Robbins

Education & Training: MSCE

Favorite thing about XPU: Good group of techs that work together

App(s) I can’t live without:  MY Phone Period!!

Tech Tip:  Be Careful what emails you open!!

"In God we trust... All others must bring data."

– William Edwards Deming

Rome Montague

Resident Cyber Defender

Days at Xperts: 1728

Title: Resident Cyber Defender

Fav Quote: In God We Trust… All Others Bring Data

Expertise: Anti Virus Xpert

Number of Computers at Home: 5

Hometown: Baltimore, MD

Hobbies: Music, Podcasting, Creative Writing

Fuel: Music

Recharging Zone: Anywhere Peaceful

First Job: Staff Songwriter Warner-Chappell Music

Education & Training: Peabody Conservatory of Music

Favorite thing about XPU: Ability to work independently

App(s) I can’t live without: Slack, Stitcher, Apple Podcast

Tech Tip: Patience! Patience! Patience!

"Don't yell at the IT guy."

Dennis Tolentino

Technical Services Engineer

Days at Xperts: 932

Title: Xperts Handler

Expertise: Being a techie

Number of Computers at Home: 2

Hometown: Carson, CA

Hobbies: Basketball and football

Fuel: KBBQ

Recharging Zone: My couch

First Job: Burger King

Education & Training: B.A. Network and Communications Management

Favorite thing about XPU: The Team

App(s) I can’t live without: Amazon and FanDuel

Tech Tip: Banging on the keyboard is counterproductive

“Change is the only constant.”

– Heraclitus

Nolan Machock

Support Technician

Days at Xperts: 1005

Fav Quote: “Change is the only constant” -Heraclitus

Title: Head Caffeinated Tech

Expertise: Microsoft Windows Xpert

Hometown: San Gabriel, CA

First job: Serving food at my High School Cafeteria

Education and training: 3 years work experience

Number of computers at home: 3

Hobbies: Playing music and Gardening

Fuel: Any form of coffee

Favorite thing about XPU:  My team and our clients

Recharging zone: Nature

Apps I can’t live without: Nova for Android

Tech tip:  It never hurts to restart your PC

"One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man."

– Elbert Hubbard

Bruno Rocha

Awesomeness Evangelist

Days at Xperts: 692

Title: Awesomeness Evangelist

Expertise: Desktop Support / Awesomeness

Number of Computers at Home: 3

Hometown: Rio de Janeiro, Brazil

Hobbies: Surfing, Bicycling, Hiking and Video Games

Fuel: Caffeine Tablets

Recharging Zone: The Ocean

First Job: Games at Six Flags

Education & Training: ITT Tech, CompTIA, A+ and Network+

Favorite thing about XPU: Definitely, the team!

App(s) I can’t live without: Spotify and Relay for Reddit (Android Reddit App)

Tech Tip: Make sure it’s plugged in

“I’m a success today because I had a friend who believed in me and I didn’t have the heart to let him down.”

– Abraham Lincoln

John Kim

Systems Engineer

Title: Xperts Superman

Expertise: Jack of all trades

Number of Computers at Home: 4

Hometown: L.A., California

Hobbies: Sport fishing, golf, hiking, movies, and shooting pool.

Fuel: Music 

Recharging Zone: San Gabriel Valley Canyon

First Job: USPS – Mail Carrier

Education & Training: Learnet Academy. A.S. in Network Admin & Security Management, A+, Net+, MCSA, MCSE, JNCIS

Favorite thing about XPU: I love how I can work independently and as a Team.

App(s) I can’t live without: Pandora, Google Maps, Weather, Uber, Netflix and Fing.

Tech Tip: Windows Key and L to lock your computer instead of CTRL ALT DEL.